RIM Ships Out New BlackBerry Storm2 Devices To Carriers With Improved Screens

by Collin Sorp

5 March 2010 2 Comments

Having issues with your BlackBerry Storm2? Of course there are a lot of improvements when referring back to the original first generation Storm. But users are still having issues with dead spots and occasional “dead clicks.” What I mean by dead clicks is pushing down on the screen or button without getting a click or response at all. I personally experienced it before, and it definitely is no fun to have. So according to BBLeaks, RIM is going to be issuing BlackBerry Storm2 devices with new and improved screens. Hit the jump to check out official details.

Overview:
VZW has approved a hardware change to the Blackberry Storm 2 (BB9550) devices to improve the touchpad performance.

Resolution:
RIM has added silicone actuators to the touchpad to improve touchpad performance and tactile response. All New and Certified Like-New Replacement devices produced by RIM starting on February 10, 2010 contain the new hardware enhancement. Devices can be identified by the Green dot on the master carton and/or date code on the back of the device. (See below for details)

Action:
Customers experiencing touchpad performance issues, provided all other warranty/eligibility requirements are met, can be provided a Certified Like-New Replacement.

Identifying Devices by Date Code

C2A, D2A, E2A, F2A, G2A, H2A, I2A, J2A, K2A, L2A, M2A and N2A.
The date code is located on the label in the battery cavity of the device as shown in the red circle below for either 3 or 6 digit date codes
The following 3 digit date codes contain the new hardware changes:
Starting on February 22, 2010 or later the date code is displayed on the device label in DDMMYY format (220210).
All devices with the above 3 digit date codes or 6 digit date codes contain the new hardware changes.

So if you have a BlackBerry Storm2 that’s just not working right, warranty exchange that piece.

-by Collin Sorp